Policies and Customer Commitments

Digital Harbor IT Solutions (Alder Haus Creations LLC) provides IT support, cybersecurity services, Microsoft 365 administration, consulting, and other professional services. All work is invoiced after delivery and payment is due Net 15 unless otherwise noted. Clients receive documentation of services performed with each invoice.

Since services are provided and completed before invoicing, refunds are generally not issued once work has been completed. However, clients may request a review within 7 days of receiving an invoice. Billing adjustments or refunds may be made if services were billed in error, a duplication occurred, or a documented service was not provided.

Last Updated: 12/10/25

DigitalHarbor IT Solutions (“DigitalHarbor,” “we,” “our,” “us”) is committed to protecting the privacy and security of your information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

Information We Collect

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We collect the following types of information:

• Contact information (name, email, phone number)

• Business information submitted via contact forms, onboarding forms, or service requests

• Technical information collected through analytics tools (IP address, device type, browser, pages visited)

• Payment-related information processed through secure third-party providers such as Zoho Payments

• Support information collected during remote sessions or ticketing interactions

DigitalHarbor does not store full credit card numbers or banking credentials on our systems.

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How We Use Your Information

We use information to:

• Provide IT services and support

• Communicate regarding inquiries, proposals, onboarding, and service updates

• Process payments securely

• Maintain security and protect against fraud

• Improve our website and service offerings

Information We Share

We only share information with:

• Zoho (ticketing, invoicing, payments, CRM)

• Microsoft 365 (if you are an MSP client)

• Remote support platforms used to assist you

• Vetted third-party vendors required to deliver contracted services

We do not sell personal information.

Data Security

We use industry-standard safeguards such as encryption, secure authentication, and access controls. Only authorized personnel have access to client data.

Your Rights

You may request:

• A copy of the personal data we hold

• Correction of inaccurate information

• Deletion of your information (unless prohibited by law or contractual requirement)

To exercise these rights, contact: support@digitalharborit.com

Last Updated: 12/10/25

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site performance.

What We Use

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• Zoho SalesIQ/PageSense cookies (chat, analytics, conversion tracking)

• Google Analytics cookies

• Meta Pixel tracking (if enabled for remarketing)

• Session cookies for site functionality

What Cookies Do

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Cookies help us:

• Understand how visitors use our site

• Improve navigation and user experience

• Track conversions from ads or campaigns

• Deliver relevant marketing content

Your Choices

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You can disable cookies through your browser settings. Some site features may not function properly if cookies are disabled.

This policy governs acceptable behavior when using DigitalHarbor IT Solutions’ services, remote tools, and managed systems.

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Prohibited Activities

Clients may not use our services to:

• Engage in illegal or fraudulent activity

• Send bulk unsolicited emails

• Host or distribute malicious software

• Attempt to bypass security controls

• Share admin credentials outside authorized personnel

• Abuse remote support tools or attempt unauthorized access

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Client Responsibilities

Clients must:

• Maintain secure internal practices (passwords, MFA, authorized accounts)

• Notify DigitalHarbor of suspected breaches or incidents

• Use Microsoft 365, email, and network systems responsibly and in compliance with relevant laws

Failure to comply may result in restricted access or termination of services.

DigitalHarbor retains data only as long as necessary to deliver services, meet legal obligations, and support operational needs.

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Data We Retain​

• Assessment data

• System documentation

• Support tickets

• Billing and transaction records

Retention Periods​

• Support and assessment documentation: up to 3 years

• Billing and transaction records: 7 years (legal requirement)

• Remote access logs: 30–90 days, depending on platform

• Microsoft 365 configuration data: retained only while under contract

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Client Requests

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Clients may request deletion of non-essential data unless legal obligations require retention.

DigitalHarbor IT Solutions takes security seriously. This public summary outlines our general security posture without exposing sensitive operational details.

Security Measures

• Encrypted communication for all support interactions

• MFA-protected internal systems

• Secure remote access tools (Zoho Assist, Microsoft 365, Intune)

• Principle of least privilege for staff access

• No client passwords or credentials stored in unsecured platforms

• Industry-standard Microsoft 365 and Defender for Business security baselines

Assessment & Monitoring

• Mandatory pre-onboarding security assessment

• Option for continuous monitoring through Microsoft Defender and Intune

• Monthly health and security reports for higher SLA tiers

Incident Reporting

If a security incident affects your environment, we notify the authorized contact promptly and document corrective actions.